Learning Object
Learning Object image

The Professional's Guide to Telephone Etiquette

Author: Dar DeBruin-Hein
Subject: Business
Source: Wisc-Online
Creative Commons Attribution-NonCommercial Image


Learners listen to effective techniques to successfully interact with customers via the telephone. They also submit their own suggested replies to customers in various scenarios. Topics include general telephone etiquette, dealing with angry callers, working with confused or unsure customers, and managing voicemail. A quiz completes this customer service activity.

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